Privacy Policy

Protostar Limited (referred to as “we”, “us” or “our” in this Privacy Policy) is the data controller of any personal data we collect about you when you interact with us, for example, when you use this website (“our website”) or apply for a job with us.

This Privacy Policy tells you about how and why we collect and use the personal data which you provide to us or which we collect about you. We are committed to protecting your personal information and respecting your privacy in accordance with applicable laws.

We want you to be fully informed about how we use your data, how we keep it secure and your rights.

We trust this Privacy Policy will answer any questions you have, but if not, please get in touch with us using the contact details provided at the end of this Privacy Policy.

We may need to update this Privacy Policy from time to time by updating this page. We will notify you of any significant changes, but would encourage you to come back and review it from time to time.

Ensuring the lawful use of your data

We will only use your personal data where we have a lawful basis to use it. We will usually only use your data where it is necessary for us to perform our contract with you (for example, to provide you with services you have requested), or in a way which might reasonably be expected as part of running our business and which does not materially impact your interests, rights or freedoms. For example, we might use your personal data to allow us to improve our website, products and services or, where you have applied for a job with us, to process your application. Please contact us using the details below if you would like further information about this.

We may sometimes need to use data to comply with our legal obligations (for example, to pass on details of people who are involved in fraud).

In some cases we will ask for your consent to use your data, for example, where you agree to receive marketing from us by signing up to our newsletter.

Further details of how we will use your personal information are provided below.

Website cookies

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Make our website work as you’d expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Website function cookies

Our own cookies

We use cookies to make our website work including:

  • Remembering your search settings

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video.

Disabling these cookies may break the functions offered by these third parties

Social Website Cookies

So that you can easily “Like” or share our content using services such as Facebook and Twitter, we have included sharing buttons on our site.

Cookies are set by: Facebook, LinkedIn, Instagram, etc

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before.

We use: Google Analytics

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however is likely to limit the functionality of our website and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

What information we collect from you and how we use it

The information we collect about you and how we will use it, depends on how you interact with us. Below are some examples of the information we collect about you and how we will use it:

  • We will collect the personal data needed to identify you such as your name and company name. We will also collect your contact details, such as your email address, telephone number, job title and mailing address/place of work. Where you are our customer, to enter into a business relationship with you to provide services and to contact you about them where necessary. To enter into and fulfil our contract with you/legitimate business purposes.
  • Where you are our supplier, to communicate and conduct business with you. To enter into and fulfil our contract with you/legitimate business purposes.
  • Where you are a customer or supplier, to provide you with reports/invoices on request. To fulfil our contract with you/legitimate business purposes.
  • To send you marketing communications and to keep you up-to-date about our services which we think will interest you.
  • Where you consent/legitimate business purposes.
  • If you raise an enquiry or complaint with us. For legitimate business purposes.
  • Fraud prevention and detection. Legal obligation/legitimate business purposes.
  • To assist you with any queries you have about current and previous payments. To fulfil our contract with you/legitimate business purposes.
  • Information you provide to us when you contact us by telephone, email, post or social media. Provide you with the information, support and/or customer service you have requested. For legitimate business purposes.
  • Technical information regarding your use of our website. This includes your computer’s Internet Protocol (IP) address and the date and time of your visit.
  • To administer and to improve our website, to ensure it is presented in the most effective manner for you and to give you the best website experience and to allow you to participate in interactive features of our website if you choose to do so.
  • For data analysis, testing, research and statistical statistics to help us to improve our website and services.
  • To keep our website safe and secure.
  • When you apply for a job with us, the personal data contained within your CV and application (such as your contact details, qualifications, employment history, nationality and immigration status). To assess your suitability for the role and, if you are successful, administer your employment.  To comply with our legal obligations as a potential employer (such as to ensure you have the right to work); with your consent; and/or for our legitimate business purposes (such as to assess your suitability for the role). If your application is successful, to enter into and/or to perform the employment contract.

You do not have to give us any of the personal data set out above but, if you do not provide us with certain information, we may not be able to provide you with the services you have requested from us, deal with your query or process your job application.

Automated decision making

We do not currently carry out automated decision-making using information we hold about you.

Sharing your data

We share your personal data with trusted third parties to allow us to achieve the purposes set out above. When we do share your data with these third parties we have written contracts in place with them which require them to only use your data for the purpose we specify to them and that your privacy is secure and respected.

These trusted third parties include the following:

Service providers for communications, including email, telephone, messaging, conferencing and file sharing systems, such as Cubic Interactive Limited and Mailchimp;

  • Google Analytics, our web analytics provider;
  • Where you apply for a job with us, third parties we work with during the application process such as external recruitment agencies and psychometric/skill based testers;
  • Debt collection agencies for the purpose of tracing debtors and collecting debt; and
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
  • in connection with a business transition (such as a merger, acquisition by another company, or a sale of all of or portion of our assets). In these circumstances, we may need to share your personal data with a prospective buyer and external professional advisors such as accountants, insurers, lawyers or financial institutions.
  • Where we have a duty or a legal obligation to do so, such as with the police, administrative authorities, other enforcement, regulatory or Government bodies, or in order to enforce or apply any agreements which we enter into with you.
  • Information we receive from third parties
  • We may receive information about you from third parties, such as credit reference agencies, debt collection agencies or from other organisations we work with.
  • We may combine the information you have given us, with information obtained from other sources, but we will only do this when we have a lawful basis to do so.

How long will we keep your personal data?

We will only keep your personal data for as long as we need to for the reason we collected it, as set out in this Privacy Policy.

We may also keep hold of some of your personal data if we are required to do so for legal purposes, for example, to meet our legal or regulatory requirements or to prevent fraud and abuse.

Personal data relating to suppliers, consultants and clients will be retained for 15 years from completion of the services provided to or by you.

Personal data relating to unsuccessful job applicants will be deleted at the latest 12 months following completion of our recruitment process. If your application is successful, we will keep only the recruitment information that is necessary in relation to your employment in accordance with our Employee Privacy Policy.

Security

We are committed to ensuring that your personal data is secure and we have put in place suitable administrative, technical, physical, contractual and managerial measures, including encryption and firewalls, to protect your personal data from loss, theft, unauthorised use, disclosure or modification. In addition, we have appropriate measures in place to make sure that the personal data it retains is accurate and up-to-date.

Third party links

Our website may contain links to other websites of interest. However, we do not have any control over third party websites and they will be governed by their own privacy policies, not this Privacy Policy.

How can I unsubscribe from marketing communications?

You can unsubscribe from our marketing communications by contacting us at any time using the details provided at the end of this Privacy Policy or in the unsubscribe instructions which are clearly displayed in each communication.

Your rights

You have the following rights in relation to the personal information we hold about you, to request:

access to the personal data we hold about you (commonly known as a “data subject access request”) including a copy of it;

the correction of the personal information that we hold about you if it is incomplete or inaccurate;

the deletion or removal of personal data we hold about you where there is no good reason for us continuing to process it or where you have exercised your right to object to processing (see below);

for our processing of your personal information to be restricted in certain circumstances, for example if you want to establish its accuracy or the reason for processing it;

to obtain a copy of the personal information you’ve provided us with and to reuse it elsewhere or to ask us to transfer it to a third party of your choice; and

to withdraw any consent you have provided to our use of your personal data. Where you withdraw consent we will stop using your data for the specific purpose, unless we have an alternative legal basis to use it.

We may ask you for proof of your identity before dealing with your request, as a security measure to protect your data.

 

Terms of Use

The information, software and content provided on this website are the property of Protostar Limited and are provided only for the general information of its users and not as professional advice. Whilst Protostar Limited intends the information to be as accurate as possible, we do not guarantee that the information is comprehensive or free from technical or factual errors. The website is a live site and will therefore be updated from time to time. All users use or rely upon the information provided on this website entirely at their own risk and Protostar Limited accepts no liability for any losses users may suffer as a result. By accessing this website, users are deemed to accept Protostar Limited’s terms of use which we reserve the right to update from time to time.

Links

This website may include links to other websites. These links are incorporated for reference only and Protostar Limited is not responsible for either their content or their reliability. Protostar Limited do not endorse or approve of any of the links used on this website.

Copyright

All copyright, trade marks and other intellectual property rights in this website and its contents including design, text, graphics, photos and drawings are the property of Protostar Limited. The website is intended only for browsing and its contents may not be copied or linked to except with the prior written permission of Protostar Limited. Should any images or text of our work be used for publication, Protostar Limited must always be credited as the Contractors of the scheme.

Email

All email transmissions, or any part of it, is intended solely for the named addressee. It is confidential and may contain legally privileged information. The copying or distribution of this transmission or any information it contains, by anyone other than the addressee, is prohibited. If you have received any transmissions in error, please let us know by reply e-mail to the sender. If you are not the named addressee, you must destroy the original transmission and its contents. Please note to ensure protection of our clients and business, we may monitor and read e-mails sent to and from our servers.

Contacting us

If you have any queries, comments or requests regarding this Privacy Policy or the Terms of Use, you have a complaint or you would like to exercise any of your rights set out above, you can contact us in the following ways:

by email at contact@protostarltd.com; or

by post at Protostar  Limited, 88 Crawford Street, London W1H 2EJ.

This Privacy Policy was last updated on 18 January 2019.